Shipping policy

It can typically take 1-3 days to process purchases.

Purchases are shipped from the European Union, and deliveries outside the European Union may be subject to import taxes, tariffs and/or surcharges.

Select your chosen carrier, rate and delivery schedule when checking out. Each carrier should provide a tracking number for your shipment for you track its progress. 

Upon receipt of your delivery, please note:

All our items leave the warehouse with the packaging in perfect condition.

If there is a problem with the delivered package, the final customer has 48 hours to report possible incidents to the distributor. The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.